Hello.
My Name is Jose Maria.
I’m a passionate and enthusiastic tech support and web designer from México.
Profile
I’m a people person and team player, I’m always helping and willing to learn more.
Web Designer
Design websites with CMS such as Joomla, WordPress, Magento and other, basic skills of Photoshop and Illustrator.
WordPress
Manage and creating sites with WordPress such as Blogs, Shop and other types of sites.
Support
Providing superb support to customers via ticket, chat or email with the ability to work under pressure and a team player.
Education.
UTEG University
Computer Engineer
2007 - 2010
High School
I studied at Vocacional high school in Guadalajara, México.
2003 - 2006
Middle School
I studied at 154 Heroes de México middle school in Guadalajara, México.
2000 - 2003
Extra.
CAAV
Photoshop Basic Course
Udemy
PHP Basic course.
Experience.
Awesome Motive (Current Job)
Technical support at WPForms:
Technical superb support, addressing pre-sale inquiries, account-related questions, and more via email. Collaborated closely with team members, maintaining constant communication to report issues and assist with daily inquiries.
Live Chat:
Working in Live Chat in a small team of 5 handling mostly pre-sale questions and providing basic technical support, following up with the customer, and encouraging them to purchase, upgrade, or renew.
We make reports of new sales and upgrades for our weekly meetings and manage our Saved replies. We update this based on new features, pricing, or most questions asked via chat.
Technical superb support, addressing pre-sale inquiries, account-related questions, and more via email. Collaborated closely with team members, maintaining constant communication to report issues and assist with daily inquiries.
Live Chat:
Working in Live Chat in a small team of 5 handling mostly pre-sale questions and providing basic technical support, following up with the customer, and encouraging them to purchase, upgrade, or renew.
We make reports of new sales and upgrades for our weekly meetings and manage our Saved replies. We update this based on new features, pricing, or most questions asked via chat.
July 26, 2021 - Present
Elementor
Tier 2 - Technical Support.
Provided tier 2 support to customers all around the world about Elementor features via tickets, chat and emails.
Troubleshooting errors such as 500, white screen, layout issues, etc. creating reports in cases we found bugs and provide workarounds to customers if possible.
Use: Helpscout, Kustomer, Monday, Slack, Trello.
Provided tier 2 support to customers all around the world about Elementor features via tickets, chat and emails.
Troubleshooting errors such as 500, white screen, layout issues, etc. creating reports in cases we found bugs and provide workarounds to customers if possible.
Use: Helpscout, Kustomer, Monday, Slack, Trello.
2018 - 2021
Cayman Hosting
Web development and design.
Creating websites with CMS like Joomla, WordPress, shopify, magento and creating store sites with WooCommerce, learning sites with LMS and other plugins.
I also was in contact with the client for the initial process to create the site and provide a one hour video conference to taught them how to manage the site.
I created periodical backups for the client websites and support for any doubts and questions they had about how to manage the WordPress site.
Creating websites with CMS like Joomla, WordPress, shopify, magento and creating store sites with WooCommerce, learning sites with LMS and other plugins.
I also was in contact with the client for the initial process to create the site and provide a one hour video conference to taught them how to manage the site.
I created periodical backups for the client websites and support for any doubts and questions they had about how to manage the WordPress site.
2016 - 2018
MB Marketing
Web designer
Create, manage and provide support for websites using WordPress, Joomla and dreamweaver, I also created periodical backups for website clients and create business email accounts.
We used FTP client manager (FileZila) and cPanel to upload site files and manual backups for DB.
Create, manage and provide support for websites using WordPress, Joomla and dreamweaver, I also created periodical backups for website clients and create business email accounts.
We used FTP client manager (FileZila) and cPanel to upload site files and manual backups for DB.
2014 - 2016
SESAJAL
TI Support
I provided computer maintenance and support to more than 50 internal users, solving daily problems with office desk such as Micrisoft office, outlook, office 365 and the internal company system and manage the internal VPN, I also made the inventory for the equipment.
I provided computer maintenance and support to more than 50 internal users, solving daily problems with office desk such as Micrisoft office, outlook, office 365 and the internal company system and manage the internal VPN, I also made the inventory for the equipment.
2013 - 2014
Portfolio.
Skills.
WordPress
90%
PHP
50%
CSS
85%
HTML
90%
